Comments on: Listen to this ONE: 1&1 Web Hosting Sucks

By: web domain registration

web domain registration — Fri, 26 Feb 2010 09:58:14 +0000

Use Paypal when dealing with 1and1 and not your credit card. It is a shame that their nice stable servers are not complimented by a good billing system. Again, use Paypal! You can easily cancel the payment contract with them by going to Profile > Pay List

By: Stan G

Stan G — Fri, 26 Feb 2010 00:07:48 +0000

I just got billed for the first three “free” months of my new plan with 1and1. That one they advertise so much with the first 3 months free. I called them, but they were closed at 4 pm pacific time. They sent me an e-mail letting me know that they will charge my credit card for the first 3 months which according to my offer were supposed to be free. Was it a glitch? Lets wait and see….

By: Dirk

Dirk — Wed, 03 Feb 2010 01:52:18 +0000

1 and 1 is great. Love them to bits and never had an issue, host four domains with them since early last year, one of the domains uses their web developer package which includes a bunch of stuff that other operators charge a lot extra for.

Was with Yahoo before, pleased as punch to have swapped over.

By: Cat

Cat — Fri, 22 Jan 2010 12:04:08 +0000

I had a problem with 1&1 charging me for something I didn’t ask for, and with the wealth of dissatisfied customers complaining online I expected not to receive the money back. I sent an email and the next day sent letters to the complaints department and to the manager by recorded delivery, and within a week had a response acknowledging the mistake and giving me a recredited invoice. Granted it took the full 15 days for my credit card to be reimbursed, but it happened. So I decided to post this online to counteract some of the negative press.

I still believe a company that doesn’t have a complaints phone line is misguided. We all need to speak to someone when we have a complaint, otherwise you feel you’re not likely to get a response.

By: best dedicated server

best dedicated server — Sun, 22 Nov 2009 13:01:31 +0000

Regardless if you are using Mac or Windows, if you need an ecommerce site, I would definitely recommend Yahoo! Store. They are the best ecommerce hosting provider for sure. ps: What platform you use on the web hosting server is not affected much by what OS you have on your desktop (Mac, PC or Linux)

By: Tony

Tony — Mon, 16 Nov 2009 22:32:33 +0000

I was a 1&1 customer for roughly 5 years. I’m not going to say their service sucks, but their billing SUCKS! I had no problems with them until I tried cancelling. I tried cancelling the first time in early august. Today (November 16 2009), I finally had to call them and confim my account was cancelled because I continued getting bills. When asked to cancel my bills they sent after my initial cancel, they said no and I will be reported to NCO (thier debt collector) if I don’t pay them.

They said when I filled out the cancellation form in August that their system was down and the request was not processed. Instead of telling me that, they continue to send bills. Once I recieved the bills they said to call and do it over the phone with the number they gave. I called the number and it has a message saying “You cannot be assisted right now, please try again later” and hangs up.

After reporting those problems they send me to a different cancel link and form. I fill that out and finally my account is fixed. This is mid september. I just recieved another $100 bill from them in mid november. – go figure.

So if you use 1 and 1, their service is good, just be ready to stay there for the rest of your life because cancelling with them is almost impossible!

Good Luck! Contact me if you want to know a good realiable host.

By: Alt

Alt — Sat, 07 Nov 2009 22:42:59 +0000

I’ve been a 1&1 customer for four years now, and I have nothing bad to say about them.

I won’t say they’re perfect – the hosting packages are security intensive (no remote MySQL testing in Dreameweaver, say) but that security is also in your favour.

Support is fast and always professional.

I have a Professional hosting package and the mid-range XL VPS account, and never feel the need to shop elsewhere. Highly recommended.

By: David

David — Fri, 06 Nov 2009 18:50:19 +0000

How are their e-commerce sites for Mac users?
We are all Mac all the time and that won’t change.
If they are not good – do you have any suggestions?

This site has the ring of one that is well paid by the top guns in the industry. I noticed that the Yahoo e-commerce site gets the same messaging. It has a better rating: 1&1 has 2.3 times as many “this sucks” ratiings per 100,000. The price for the enhanced versions is much cheaper with 1&1.
I wish it was easy to find a real comparison of the different sites and real conversation.
This well paid site does bring out some good points.

Thank you for your thoughts in advance.

By: Vanessa Deaga

Vanessa Deaga — Fri, 25 Sep 2009 13:52:42 +0000

I just bought a package from 1&1 and am very please with their support, features, and service. Because this is the first time I’ve actually bought a dedicated hosted server package, I decided to search around to see who offers the best value for money, and time and time again 1&1 came out the winner, which is why I decided to go with them.

For example, one company I contacted wanted £50 for each re-imaging of the server if things went terribly wrong. Another only had a 10Mbit pipe (1&1 supply 100Mbit). Yet all of these companies charged around the same £80 per month…

Admittedly I’ve only had the server for about 5 days now, but I’m more than happy with everything. Every time I fire off a ‘noob’ question to their support, I get an answer within about 30 minutes.

By: Scifichik

Scifichik — Tue, 09 Jun 2009 19:06:04 +0000

True, their website states that with the $9.99 hosting option it does support ASP.net. I don’t know about AJAX but for the price they offer, who cares?