Comments on: aPlus.net Reviewed: APlus Hosting Sucks?

By: SuperMike

SuperMike — Sun, 05 Sep 2010 22:20:31 +0000

Totally agree with TSR and most others, that in my opinion A Plus used to be GREAT, but now they are (in my opinion) the WORST HOST ON THE NET!

By: TSR

TSR — Wed, 05 May 2010 00:56:45 +0000

Something must have happened to what was a great service called Aplus. I used to love them. Great service, quick tech support. NO LONGER.

I’m guessing the name change to “Codero” is meant to try to sweep under the carpet all the bad that Aplus has become and hide behind a new name (like Blackwater renaming themselves “Xe”)

The fact is that Codero is one gigantic mess. Their network is often down, especially in their Phoenix data center. They’ve been having repeated power issues, with three network outages over 4 hours within one month supposedly due to the same power breaker issues. Communications and status updates are non-existant, save one not very helpful twitter feed.

Their tech support is just laughable. The people there are lazy, and do very little other than say “this is an issue with our _insert other dept_. Please open a ticket and we’ll forward it to them”. Why bother answering the phone then? And those tickets take hours to get answered.

We’ve gotten so tired of them, we’ve moved to a much more expensive hosting solution that prides itself on “fanatical support”, and never been happier.

I would not advise anyone to get on Codero or Aplus right now. Perhaps with Aplus’ purchase by the Deluxe corp. things will change. But I’m not sure that Codero is affected, and they right now are a company to stay away from.

By: Cathy

Cathy — Mon, 26 Apr 2010 20:10:23 +0000

Unfornately, I have to keep them until March of next year, but I am switching then. Their customer service is absolutely terrible. They tricked me into paying for a service I didn’t need and they refuse to refund.

By: kerri

kerri — Sat, 06 Mar 2010 18:02:58 +0000

I am so glad to have found this website – nothing but problems with aplus since the acquisition. I have also been looking into other hosting companies and would love feedback from previous aplus customers.

By: Gina DeConti

Gina DeConti — Fri, 05 Mar 2010 18:05:41 +0000

Worst company ever. They sent me a statement for 800 some odd dollars back in September. I told them, hey I can’t afford that. What if I pay monthly? They say that’s not possible. Then they run me around in circles for a month with no clear answer on how to cancel their service for a dedicated server I don’t need. After multiple phone calls and emails and lots of shady communication they have now sent my account to collections. Even though I tried to cancel and tried to find alternatives. Seems I had to send something in writing to them in August. Funny that they didn’t send me the statement until September making that all but impossible to happen.

Please do not make the same mistakes I did with this company. Even though they have now changed their name to Codero, do not be fooled. Stay very far away.

By: john

john — Tue, 23 Feb 2010 21:32:37 +0000

Don’t try to get a refund for their mistake!

By: FuzHed

FuzHed — Tue, 16 Feb 2010 16:27:44 +0000

Gotta agree with every comment above. My latest “tech support” encounter was with a simple formmail script not installing properly through the cPanel wizard. When I called to get help, it was obvious the person on the phone was clueless about the script. I’ve had no luck in using the on-line chat – have never gotten through to anyone. I now have a client whose site is offline – with a nameserver error! How is that even possible?

By: bill

bill — Thu, 04 Feb 2010 20:55:40 +0000

we moved to telus finally. after some terrible story.
they updated machine or something and it made our emails collapse for entire one week. called, called, said “will be fixed in XX hours”. but looks nobody really worked on it.
Aplus was good long time ago. (5 yrs or more) ago. Now, i say it is a worst hosting company.
we run a lot domain names for our clients, if you run your web just for fun. not for real business, go with aplus for learn some bad experiences.
if you want to do some realy web hosting, real email work. do not try aplus.
when it suck, it will be VERY difficult for you to move away. and they sucks, just sucks.

By: video web hosting

video web hosting — Mon, 01 Feb 2010 17:10:14 +0000

We use Hostgator Hatchling plan. It cost $9.95/month. The best hosting we have had since after going through 5 other hosts. Heard that InMotion Hosting ($6.95) is great too but haven't tried...

By: Brad

Brad — Mon, 01 Feb 2010 16:11:53 +0000

If you don’t mind my asking: who are you using now for shared hosting (like the APLUS business plan (about $10/month)?