Comments on: aPlus.net Reviewed: APlus Hosting Sucks?

By: DisgustedWithAPlus.net

DisgustedWithAPlus.net — Tue, 26 Apr 2011 14:31:58 +0000

OH MY GOD! I paid for a month of service which started out with good feel since the sales guys were helpful and the customer service was polite but then it happened!!! One of my subdomains keeps showing their hosting page rather than the web pages I have set up. They keep blaming my domain company or me or the rain…
To show them that it was them, I changed my name servers to Zone edit and everything started working. Instead of getting a lesson and fixing the problem at their end, they closed tickets saying that everything was working!!! On following uo, they blamed me for having the wrong name servers so I am quite frustrated and am moving. They wont refund my money even though my site has not been fully functioning since the day I started. Their tech team sucks so bad, I think they should offshore their tech support to India.
My assessment:
Customer Service gets 4/5 stars
Billing gets 2/5 stars
Technical team gets 0/5 stars
Price wise, they get 3/5 stars

By: Edward

Edward — Tue, 19 Apr 2011 03:13:26 +0000

aplus.net is really bad, i will be switching hosting by the end of the month.

i encountered problems to upload video files on my website. first i thought it was the file type but i have tried (avi., flv and mkv) still no use i am guessing they have a “cap” on how big of a file you can upload, because i got a “permission denied when i finally uploaded the file 99% of a video.

This inconvenience forces me to upload my videos on websites like Veoh, which forces me to give up video quality and time limits that i shouldn’t really have to do.

I will make sure to do my research on picking a better webhosting next time thanks alot aplus.net

Kissthefloor

By: Jennifer

Jennifer — Fri, 21 Jan 2011 20:01:06 +0000

I agree-Aplus.net is the worst – we have used them for 6 years. The customer service is awful in troubleshooting problems. If you have a choice. Do not use aplus.net.

By: SuperMike

SuperMike — Sun, 05 Sep 2010 22:20:31 +0000

Totally agree with TSR and most others, that in my opinion A Plus used to be GREAT, but now they are (in my opinion) the WORST HOST ON THE NET!

By: TSR

TSR — Wed, 05 May 2010 00:56:45 +0000

Something must have happened to what was a great service called Aplus. I used to love them. Great service, quick tech support. NO LONGER.

I’m guessing the name change to “Codero” is meant to try to sweep under the carpet all the bad that Aplus has become and hide behind a new name (like Blackwater renaming themselves “Xe”)

The fact is that Codero is one gigantic mess. Their network is often down, especially in their Phoenix data center. They’ve been having repeated power issues, with three network outages over 4 hours within one month supposedly due to the same power breaker issues. Communications and status updates are non-existant, save one not very helpful twitter feed.

Their tech support is just laughable. The people there are lazy, and do very little other than say “this is an issue with our _insert other dept_. Please open a ticket and we’ll forward it to them”. Why bother answering the phone then? And those tickets take hours to get answered.

We’ve gotten so tired of them, we’ve moved to a much more expensive hosting solution that prides itself on “fanatical support”, and never been happier.

I would not advise anyone to get on Codero or Aplus right now. Perhaps with Aplus’ purchase by the Deluxe corp. things will change. But I’m not sure that Codero is affected, and they right now are a company to stay away from.

By: Cathy

Cathy — Mon, 26 Apr 2010 20:10:23 +0000

Unfornately, I have to keep them until March of next year, but I am switching then. Their customer service is absolutely terrible. They tricked me into paying for a service I didn’t need and they refuse to refund.

By: kerri

kerri — Sat, 06 Mar 2010 18:02:58 +0000

I am so glad to have found this website – nothing but problems with aplus since the acquisition. I have also been looking into other hosting companies and would love feedback from previous aplus customers.

By: Gina DeConti

Gina DeConti — Fri, 05 Mar 2010 18:05:41 +0000

Worst company ever. They sent me a statement for 800 some odd dollars back in September. I told them, hey I can’t afford that. What if I pay monthly? They say that’s not possible. Then they run me around in circles for a month with no clear answer on how to cancel their service for a dedicated server I don’t need. After multiple phone calls and emails and lots of shady communication they have now sent my account to collections. Even though I tried to cancel and tried to find alternatives. Seems I had to send something in writing to them in August. Funny that they didn’t send me the statement until September making that all but impossible to happen.

Please do not make the same mistakes I did with this company. Even though they have now changed their name to Codero, do not be fooled. Stay very far away.

By: john

john — Tue, 23 Feb 2010 21:32:37 +0000

Don’t try to get a refund for their mistake!

By: FuzHed

FuzHed — Tue, 16 Feb 2010 16:27:44 +0000

Gotta agree with every comment above. My latest “tech support” encounter was with a simple formmail script not installing properly through the cPanel wizard. When I called to get help, it was obvious the person on the phone was clueless about the script. I’ve had no luck in using the on-line chat – have never gotten through to anyone. I now have a client whose site is offline – with a nameserver error! How is that even possible?