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Bite This: Host Gator Sucks?

19 Comments on Bite This: Host Gator Sucks?

Hostgator rating
Hostgator Sucks? Did you know Host Gator customers had problems? Some said HostGator scams? Read some issues, Host Gator complaints and bad experiences? Want to know about HostGator horror stories and their limitations? READ THIS REPORT FIRST! You may be wondering if these negative reviews can be trusted?

If you are considering to get a hosting account from HostGator, you may want to (or probably have tried to) search for the keywords “HostGator Sucks” on Google. However, the result may confuse you. Perhaps you have read tons of good stuff and rave reviews about HostGator thus far.

HostGator experiences and horrific stories like below may make you think twice to signup with HostGator:

  • “..and went to HG… 3 months and my site was never up! plus i sent… hmm 150 emails to support… got a “F**K YOU” and “F**K OFF” a few times… there ****ed up… …”
  • “Yesterday I received an email to them and they told me that one of my website consumes 25% of the CPU and they have to temporarily suspend my account without warning again! ”
  • “My saga with them began when they took down one of my websites I had hosted with them back in November 2006 without notice because they claimed my site used 11% of the CPU… “

If you go through each of Googles result pages, it seems there are hundreds of unsatisfied customers who have been through some sticky situation with HostGator. If you search for the keywords “HostGator sucks”, you see that there are about hundreds of results by Google. That is a lot of bad things said about one hosting (assuming all those result pages talks about why this hosting provider really sucked), isn’t it? There may be a few more result pages when you search for “HostGator scam”, “HostGator issues“, “HostGator complaints” or ”HostGator problems“. Sure these hate or complaint sites like (may not be available anymore because of legal actions againts them) worry you even after you have read so many positive reviews, right? Did these hate pages confuse your decision about hosting at HostGator? SERP Review for HostGator Web Hosting:

Web Hosting Total Pages
About Web Host
Total “Suck” Pages
About This Host
Hate/Pages Ratio
HostGator 10,000,000+ 1,000+ 0.01 %

Think again. Do not dismiss the fact that HostGator is one of the best domain host in the industry today, hosting more than 1 million domains! They are one of the best web host resellers in the market. Haven’t you read the other positive HostGator reviews elsewhere? HostGator does more than what a hosting company should do. Other reviews have summarized that HostGator actually answers their phones, replies to their emails, responds to live chat requests, doesn’t rip you off, and provides reliable quality hosting. So among the hundred thousands of satisfied clients, surely they will be a few who disagree. Let us look at the numbers above.

From the above number, only 1 out of every 10000 pages about HostGator says that this hosting sucks. This is still quite good considering other hosts we have looked at have way worst ratio. In addition, according to a study conducted by America’s premier customer services research firm, TARP, customers are more likely to speak about a company when things go wrong rather than when they go right. On average, customers are twice as likely to talk about a bad experience as they are to share a positive one. So we can safely say that for every negative comment about Hostgator, there are two more good Hostgator reviews we did not hear about. Looking at the big picture, the hate pages are almost negligible.

Would you agree that finding a good web hosting can be tiring and time consuming, when you should be building your blog, designing your company website or selling your product?

So our verdict: Recommends HostGator

We have hundreds of domains hosted with Hostgator for more than 7 years so far. If they suck and give us problems, you will be the first to know and we will retract our recommendation here. And you know what this page will turn out to be.

You have seen the number analysis above. Numbers don’t lie. Have you found the most suitable webhosting for you so that you could start building your website, blog or selling your product? Follow the link below and get an account at a discount and you can start with your new blog, wordpress install, Drupal set up, Joomla started, with your own webmail and much more at Hostgator right away. Hostgator has agreed to give special discount and trial offers exclusive to our visitors. So pick one of the coupons below before they expire.

Exclusive Discount Link: Get 25% Off Any Hostgator Plans using the coupon below or use a Coupon Code below and try Hostgator for only $0.01 or take 25% OFF your cost at checkout

If you want to get the Reseller plan, use the coupon below to try for $0.01 only – that is $24.95 OFF the listed price for the Aluminum plan!

These coupon codes will expire soon so use them now and save before it is too late.

Hostgator vs Bluehost
Justhost vs Hostgator


Rico speaks the truth. I had similar problems with bluehost. Plus if someone launches a complaint about your page because you have a swear word on it, kiss it goodbye. Hostgator doesn’t care though. They absolutely rock and I’ve never had any problems.

I am a customer and I have had a range of nightmarish experiences with billing. They’re customer support staff is great. You’ll love the 24/7 assistance. With all the money they’re bringing in, I hope they get a billing system with quirks in it. My issues only happen once a twice a year. Overall, it’s a good hosting company.

I’m a hostgator costumer, they service awesome, lucky me move from out host to gator, i’m never complain about gator services..

anyway, i am just use baby croc packet, and gator act like i have a dedicated server on they data center….

My blog never down since i move it to gator…

Guys :

This will be both a statement and a question I need to post here. First of all I have 40+ websites with my $9.95 hosting account at hostgator and I can hardly remember having any trouble with them for the nearly 3 years that I´ve been using them… probably once my website were loading mildly slow and they fixed it in 15 mins.

However, owning a business that is growing, I´m nearly decided to hava an alternate hosting options for my new websites and just for precaution I want different company… just to not have all the eggs in the same basket in the case of a catastrophe. Said so,

1. any ideas who´s second to best ?? (provided that hostgator is #1)
2. Small poll : If you where me, would you stick to a reliable hosting company ? or would you “split the load” as I plan to do, although the extra time that means overseeing 2 different hosting accounts.

Thanks for the comments ! :)


Congratulations for being with the best web hosting company for many years now. I have to agree that Hostgator is by far better than other big web hosts like Bluehost, Hostmonster, 1&1 and Godaddy. We also have hundreds of domains with Hostgator and we never had a problem with them… and we truly hope this will go on forever :)

However, we do split our domains into several baskets and we have our MySQL databases backed up every few days and sent to our emails. We have accounts with ICD soft, Stable-host and Justhost. These smaller and fast growing companies can be good alternative to the bigger names and they do have good customer service most of the time. Another good hosting would be InMotion Hosting.

i have been with host gator for many years and i have never had any bad issues when i was on a small package and my site was getting high traffic they did kill my site for taking up to much CPU and this was overcome fast because of there live support chat also i did get an email warning me before they killed my site i now have a Dedicated server with them and i can tell you know there support team don’t care if your Dedicated or a small package everyone gets the same level of support and i was glad to see this when i got my Dedicated package they did not change the way they give support to me that is a 1st h and sign of a good website and saying host gator sucks is a little Over the top with all the websites they host there is no way that no body is going to have issues its all part of web life

I am a webmaster of my company. Since Hostgator is giving unlimited disc space even on their Baby plan, I am thinking of using this extra space to store and share some office files with my coworkers. Would this be okay you think?

I don’t think that is such as good idea. Although Hostgator is one of the most lenient web hosts in terms of suspending accounts, you should not be using their service to store non-related files or even sharing the files around.

Let us also be fair to the others on your shared hosting server and I would strongly suggest you use a file hosting if you need Unlimited space for storing and sharing other work files.

I am a VERY HAPPY EX-Fatcow customer, going on four months now. I had Fatcow for about a year and was MISERABLE the ENTIRE TIME (OK, the first month was so-so). There is a night and day difference between Fatcow and my new company, Hostgator.

I didn’t know that hosting could be so effortless and consistant. It’s so much less stress NOT having to argue all the time with my hosting company and I’m SO HAPPY I made the decision to cancel. It wasn’t easy, but sometimes you don’t know what you’re missing until you walk away.

If you’re considering Fatcow, do yourself a HUGE favor and avoid them at all cost. Hostgator is slightly more expensive, but well worth it in my opinion.

I forgot to mention, that I’m talking about webs who want to organically build, more than 10 or 20 visitors a day. Many people are happy with their various web hosts, but have they checked the stats? If you just want a fun web, or brochure, a GoDaddy, or Hostgator, I guess is fine. But if you want to organically build a moderate 300 or 400 people a day, a moderate web, they will limit your performance.

Then someone may say, hey the host pornhub at hostgator. Yeah, but many webs pay for their traffic, and are NOT one man operations. If you pay per head, you can drive a so much traffic as you want, to anywhere in the world. Yet, congestion will lose you leads. To some they have so much it does not matter.

It’s tricky driving truly organically based traffic. It’s not a one time deal. It’s not common either. I have had friends build and host with big agencies, for 6-12 people a day, or less, and they see no problem paying for that. I have realized, many “professionals” in this business are professional by collecting fees, not by expertise. If the so called “experts” are guessing, assumikng, and blowing a lot of hot-air filled pride bs, where does the average joe stand?

This is why 90% of the web traffic, is ruled by 10% of the web oresences out there. It’s also why that other 90% of the web volume, built by 90% of the web “experts”, is just a bunch of junk, an illusion people believe because they see the web on their own screen, but don’t realize it’s as big a secret to the rest of the world, as if it was buried in their own backyard.

It’s a 1 in 10 shot, you will ever be dealing with a true expert, regardless also, of their fee. The place is inundated with dodo birds who actually think they know what they are doing. It’s accidental.

And here is more strange math. If as we know, SEO science, practiced for real, is more important to a web, than just good esoteric web design, then that opens a whole new realm, probably inundated with a 1 in 20 ratio of competence. 1, many in that field are knowingly bsing people, 2, it’s a deeper logical science than even web design itself. Now you take 9 out of 10 web idiots, and 19 out of 20 SEO idiots, and you can see why, the majority of webs, are ghosttown failures, where the needed improvements will be directed, and why PPC is looking more and more attractive.

But wait! One more realm you have to machette your way through the bs-ers to capitalize correctly. But all in all, probably the most cost efficient, inspite of the fraud and accidental idiots, to get traffic. I know the web is a much tougher game, and a much deeper science than most people, even at it for 10 years realize. Now as tough times have more and more businesses examining new, more efficient vehicles of ROI, we see why these big web enterprises, like Intuit, are targeting this growth of suckers to snag, and why they will just further retard the progress, with the illusion of numbers. It also shows why, the poor businesses who are just dropping into this, will see a repeat of the last ten years of illusion becoming exposed as junk, that still 90% of their competitors are just realizing now, in coming years.

What that equals, is a bunch of dumb axe companies, who expected ROI, for RONI. They want profit, with zero, or contemptuously small investment. The math alone, of the ROI game, tells you they are wasting their money. The days of the Internet Gold Rush’s foundation were done, in 1999. If you want an internet vehicle like a Porsche for moped prices, you are wasting your money. And even if you do pay for a Ferrari mechanic to build it, you gotta hope he even knows what wrenches to use. This invisible science, is why this invisible architecture, is hard to grasp by companies who are living under bridges, in holey tents, and believe they are laying the foundation of a future internet mansion.

If you have a cheap axe client, you may want to inform them, that a return requires investment, and expertise (so many of those fools, think web developers owe them, and that it’s all simple, free and easy). If they corner cut, they might as well just put that money in a savings account, if they are not willing to realistically assess what investing in this world means. Np pay, no play.

My main site hosted on justhost was hacked on April 9th,2011. I am supposed to have a backup,when we tried to use the backup to get the site back, we found that the back up was tampered with by the hacker (so your backup was not saved in a secure location. justhost was unable to restore the site. I got some to help in restoring the site but since April 11, 2011, we cannot log to our cpanel (do not ask me why), we requested a back up of all the files of the site to move it to another hosting account because of our inability to log to the cpanel. We received the files about 2 days ago, when my people were working on the site, they found out that all the public html folder is missing, now it is April 13, 2011. Waiting for the site folders. I do not know if we will ever be able to login to the cpanel . Comparing this with the same problem with Hostgator, in less than 5 minutes, my back up was restored and the site was running again in very short time. Now if you do not believe it, I have 50 emails going between me and their support that testify to my comment here. And if people mention what goes wrong, is just to help another person to avoid these pitfalls. So you can be the judge if justhost is good or not.

I worked for several large hosting companies and have been doing web application development since 2006 as a consultant.

1) Anyone that owns a site that utilizes 11% or 25% CPU has either a poorly written web app or they are getting a ton of traffic. If properly monetized they should easily be able to afford a dedicated server.

2) $4.00 … $5.00 … to $10/month hosting is what I refer to a mom and pop hosting. If you are running a business off shared hosting you are on the wrong plan. If you cannot afford to be without email for 2 or 3 full days, then you need to find out how to protect yourself.

I use the HostGator reseller account to park my domains and ready them for production. Hostgator does a good job. Better than most in my opinion.

Here’s the thing people. BlueHost, iPage, JusHost and many more web hosting companies have been bought over by a company called Endurance International Group in short, EIG. Now EIGis in the business of monopolysing the web hosting industry. When it does that it does away with good practices and to safe cost everything is outsourced and that’s when the problem comes in. The people that take over some of them don’t even understand basic English from the Tech./Sales to all the way billing. Furthermire all their responses are canned. Top that off, they love to lie. For example problem will reside on their server but they will tell you its on you computer. I will have my friends to try visiting my site from their computers but they too will experience the same problems. Basically, they will lir to their teeth but fix the problem. My experience was with 3iX another one of those EIG companies. You can certainly do a Google to find out about what hosting companies fall under this EIG group. You will find out hosting companies that are tied under this group give the most hard time to its customers. I read somewhere on the Internet that Hostgator was offered by EIG but hostgator declined. Do not know how far that info is true but can easily be found on the internet. My advise to you, stay far and far away from any web host that is linked with EIG. My only hope is that EIG does not buy out hostgator and hostgator remains true to its customers. All the above info in my article can be easily Gooled for verification.

1. HostGator changes wait_timeout to 20 on Feb. 1
2. Our Magento store starts failing for customers after checking out from paypal.
3. I spend a few hours trying to install fixes, and finally figure out that our wait_timeout is set to 20 seconds, way too low.
4. I call host gator and ask them to increase the setting, they do not tell me that they recently changed it, even though they sent an internal memo out about this, as we were informed later. THey told me that it can not be changed because we are on a shared hosting environment. But we could move to a VPS or dedicated server, which would raise our cost from about $100 a year to $2400 a year…
5. We call again and then are made aware that the change to the wait_timeout was recently made, and this is the cause of all our problems. They made this change and did not notify their customers.
6. So I have been calling them for 4 days, and then finally at 11:30AM a person says they will change the wait_timeout, and that there is a ticket and it is in line to get done, and it should only take a few hours, and they will let me know when it is done.
7. 12 hours later and no email, no change, so I call, and they basically keep telling me they are working on it. So I ask for a manager. I talk to the manager and he says that no one will be able to do anything till monday, because there are no level 3 techs till monday. And that the guy I spoke to at 11:30AM was mistaken. I asked if there was anyone on call that could make this 1 minute change, and he says he can’t do that for me, but he apolpgizes, this call took about an hour. In total I spent probably around 8-10 hours on the phone and now nothing will happen till Monday.

I decided to just try and move our online store to a different company, one that will really support Magento.

This is coming from a programmer of 13 years who has dealt with many Hosting companies.

Many years ago, Hostgator Rocked as the Best hosting in the world..
Then, slowly over the last few years, support started becoming a nightmare.
Now, If you are a customer there are 4 ways of support
1.Phone them, you get a 1 hour wait on hold 24 hours a day.
2.Trouble Ticket, it can be days before they address your issue, and then it may be a reply and if you do not log into your account, check on the ticket you will not know what is going on. I have been waiting 2 days now for them to update an SSL certificate and that site is losing much money in this Christmas season.
3. Email. Nightmare
4. Chat. If you start a Support Chat, immediately the window shows 30 minute wait.. every time.. and the wait is usually at least an hour…
So, there you are. If you like all this.. Hostgator is for you.. note, Hostgator got sold to some other company last year, 2013. I WOULD RUN..and I LOVED hostgator!

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