The poorest feature is that they can take up to 24 hours to reply to support tickets, although sometimes it can be within a few minutes, especially if it’s more urgent. They have been very reliable however with only a few technical problems that were sorted out quickly. They have also been helpful when I’ve needed advice. There was one incident where an organisation wrongfully complained to Hosting24 about my blogging site because of a legitimate review with my personal opinion of the organisation which even came with a legal disclaimer stating this fact. Hosting24 passed the complaint on to myself and asked me to remove the article in question to avoid further problems as they didn’t want legal action against themselves which the organisation threatened, it was very annoying as I wanted to stand up against the company in question as it was an honest review in a country with freedom of speech, but I understood their position that they didn’t want to risk legal action against themselves.

Their live chat feature never used to be on-line most of the time which was a bit annoying when it was advertised as being available, but more recently it’s been available when-ever I’ve needed to use it.

The features provided are very good and I’ve hosted more than one website with their Gold package along with a few SQL databases without any problems what-so-ever. The speed is also decent and I’ve got no complaints here.

Like many Hosts, they state they provide “unlimited” storage and bandwidth, but obviously if one tried to upload a website the size of YouTube, they would have a massive problem. Yes, there’s a fair usage policy with all “unlimited” hosts like Hosting24, but they certainly allow over 15GB of storage without any problem as they used this as an example customer, stating that they could continue to operate even if loads of customers decided to have over 15GB of storage too.

Incidentally, when reading reviews, if you see a link to a hosting24 affiliate link or a coupon code to get $2 off a month, then the review might be biased as they’re paid to promote Hosting24. I am a hosting24 affiliate, but I won’t post my affiliate link or coupon code here so people see that my review is 100% honest.

Overall, I have had a very good experience with hosting24 .

Hosting24 DOESN’T ALLOW SSH ACCESS!

Here is the answer from Hosting24 support:

Hello Thomas
Unfortunately yes, none of the reseller clients
can have SSH enabled.

Regards,
Linas
Helpdesk Staff

Business Enterprise Hosting Media
http://www.hosting24.com

Of course, this is contradict to their own description on
the 1st Page. In the FAQ, there is also a note about blocked
ssh access.

Updating Websites without ssh is grossly negligent in these days. Good luck!

First of all, you’ll be lucky if your uptime is 60%. Yes, half of the time you or your users try to access the site, it is down. Disks fail, servers shut down … and on, and on and on … The other half of the time, it is up, but you have to be REALLY patient to get the page loaded, it is so slow, I sometimes think they are just typing the content in by hand as it is loading. I was running a standard BB engine there, nothing fancy.

You think this is all? Oh, no, just wait, this is only the beginning. So, if you get some kind of traffic coming in (and I mean just SOME traffic – maybe, 100 hits per DAY, nowhere near real traffic), their puny servers start to collapse, and come down to a CRAWL. And then (get this!), they blame YOU for your db queries being “slow”! My 12 year old PC runs these same queries in milliseconds (not tens of milliseconds, single digits).

So, they let you run this parody on a website for a while, and accumulate enough users, and user-contributed data, they just … shut it down! Yes, without any kind of a warning or anything, in the middle of the day, the site just disappears, and all your users start getting redirected to some stupid and irrelevant upsell page for the webhosting, instead of the site they were looking for, without explanation or any message whatsoever. And they won’t tell you about it. You’ll have to wait til one of the users thinks about notifying you to find out your site is gone.

Naturally, when this happens, you login to your account to see what is going on … and that’s when you find out that your “slow queries” violated their TOS. Needles to say, there is nothing in TOS about “slowness” of your “queries”, I mean, one would have to be a complete idiot to put something like that in their TOS (“our servers are way too weak to sustain anything remotely resembling a database, you are better off hosting it on your damn laptop”).

Anyway, so, what do you do now? I suppose, write them a polite letter where you apologize sincerely for inadvertedly straining their “servers” with your “slow queries”, promise, that it will never happen again, and humby point out, that there is actually nothing in the TOS speaking to the effect of the speed of the db queries, and thus technically you are not even in violation.

At this point, you are, probably, not even interested in reinstating your account anymore. I for one, had enough of this “service” by now. It’s nothing but trouble, problems all around. NOTHING works as advertised … So, I don’t even ask them to reactivate the account, just give me my data back, simple enough, isn’t it? Let me download the content of the database, and I’ll be out of your hair. Simple enough, isn’t it?

Well … that’s where the most interesting part begins! The response I got from their “support” person, states that:
accounts that they THINK are in violation of something, are cancelled immediately
Once the account is cancelled, all data pertaining to it is DESTROYED, not just on the server disks, but even in the backups, and there is absolutely no way to recover it.

Now, I don’t know about you, but I found this “policy” absolutely EYE POPPING. Not only, they shut you down whenever they fell like it, but they will allso INTENTIONALLY and WILLFULLY DESTROY ALL OF THE CUSTOMER’S DATA. Not because of some catastrophic failure or an act of sabotage, but AS A MATTER OF POLICY.
“Hosting service”, destroying their customer’s data on purpose? That’s a new one …

I just could not believe my eyes when I read their reply. I figured, there must be something I am missing, misunderstood, it just cannot be true. So, I write back, and ask for a clarification. Here is the exact reply I got back from their “suport”:

— QUOTE
Hello,

Your account is gone. Nothing can be recovered. All backups are removed. Any or all data is gone. I don’t see why you are nit picking at everything.

Regards,
Damien | I hate signatures
— END QUOTE

Now THIS left me speechless. Just WOW.

Perhaps you are thinking something along the lines of “well, this will never happen to me, because I always make backups”. Think again! If you have more then 10M of data, the db backups won’t work with this hoster either. They crash in the middle of the download. I tried many times and not once was able to download successfully. And when I asked “support” about it, I got a reply to the effect that “yeah, we know, it does not work”.

Well, enough said. I hope, I was clear enough to persuade you to stay as far away from this “service” or from any other “service” ran by these fraudsters for your own sake.
There are plenty of hosting choices around the net, and this one is BY FAR THE WORST ONE!

Oh, and I don’t know about sucking, but try googling “hosting24 scam” or “000webhost scam” (000webhsot is their other name – any con artist is bound to have at least two) or “hosting24 fraud” or any combination thereof, and I guarantee you that you will find A LOT of VERY interesting reading!