Heard Host Monster giving customer problems? Some say Hostmonster scams? Can these negative reviews be trusted? Host monster got issues, complaints and customer service problems? Heard some stories about their limitations? READ THIS FIRST!
If you are considering to get a hosting account from Hostmonster, you may want to (or probably have tried) searching for the keywords “Hostmonster Sucks” on Google. However, the result may confuse you. You must also have read tons of good stuff and rave reviews about Hostmonster thus far, did you? So the negative comments are holding you back?
Hostmonster experiences and stories like below may make you think twice to signup with Hostmonster:
If you go through each of Googles result pages, it seems there are dozens of unsatisfied customers who have been through some sticky situation with Hostmonster. If you search for the keywords “Hostmonster sucks”, you see that there are more than 100 results by Google. That is a lot of bad things said about one hosting (assuming all those result pages talks about why this hosting provider really sucked). There may a few more result pages when you search for “Hostmonster scam”, “Hostmonster issues“, or ”Hostmonster problems“. Should these hate or complaint sites worry you after you have read so many positive reviews? Did the hate sites kept you from making up your mind?
| Hosting | Total Pages About Host |
Total Hate Pages About Hostmonster |
Hate/Pages Ratio |
|---|---|---|---|
| Hostmonster | about 950,000 | about 400 | 0.0001 |
Think again. Do not dismiss the fact that Hostmonster is one of the top known web hosts in the industry. You have read the other Hostmonster reviews. They do what a hosting company should do. That is, Hostmonster actually answers their phones, replies to their emails, responds to live chat requests, doesn’t rip you off, and provides quality hosting. So among the millions of satisfied clients, surely they will be a few who disagree. Let us look at the numbers above.
From the above number, only 3 out 10000 pages about Hostmonster says that this hosting sucks. This is very good considering other hostings have way worst ratio. The hate pages are not significant enough to be reliable.
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Yeah they do have good customer service but their server fail to much, it damage some of my sites and told me it was my fault or that it have nothing to do with their server, I have to update my php forum manually when it need it but in other hosting services they do it for you for free. Hostmonster is not good for php websites. Also they said unlimited bandwith or space, and they stop my sites a few times a day because to much bandwith (can’t afford to lose hits with this type of hosting service). I have a website that gets over 60,000 a hits a day and it was ban from hostmonster(because to much traffic) and so I move to goddady and now I get over 80,000 hits a day on a regular hosting with godaddy and I have not get a complain from godaddy it all.
I agree if you have high hits (WOW 80,000 hits per day? – congrats), you should not host with them. For everybody else, there is Hostmonster.
If you have hits in the tens of thousands, make sure you check out our review about Godaddy and see the numbers with Godaddy.
Host Monster sucks!!!!! I emailed their ’support’ desk to cancel my hosting and they didnt reply and they tried to take the money!!!
Tim, if you are new to using web hosting services, you need to know that most companies have this thing called ‘Support Ticket’. You can follow the ‘Help Center’ link from Hostmonster website and open a ticket.
This is how they (and you) keep track of their helpdesk support. You need to queue or take a number when you need a service at a counter, don’t you? Same here.
If they don’t respond to your support ticket, then you can complaint here.
I’ve been using HM for about 4.5 years now and I’ve renewed for another 3 years. Their support is excellent. As far as 60, 000 hits per day and full php websites, I’m not sure. However, I do have Gallery 2 installed and it uses PHP, and I’ve had no problems with it. Whenever I hit my site it co,mes up fast. The gallery take a bit longer, but that’s a G2 problem. This is ONE of the BEST hosts, if not the best host, I have ever had.
I agree with you Doug. We have been with Hostmonster since 2004 and they have never given us any problem. Their support, as you said, is very fast and responsive. We installed custom php scripts and the server is still fast. We hosted and parked about 90+ domains in a single account. We really cannot complaint much about Hostmonster.
Hostmonster.com review: they suspended my account because they said there were “performance” problems. This was bs and that is why I am writing this hostmonster.com review. They took my money, never wrote or called, but suspended the account – I suspect because I got too much traffic. Recommend you find a different host than hostmonster.com. If you have a problem with hostmonster.com I suggest you write a hostmonster.com review so others will know they are not a good company if you have a successful traffic website.
Hi GIsham, is this another I-have-60000-hits-perday-but-I-dont-want-to-move-to-dedicated-server problem?
Sounds like sour grapes to me … whenever i have a problem, Hostmonster expeditiously resolves it. Member since 2006 and totally satisfied.
I am fed up with hostmonster and actualy looking for a different hosting company. my websites go down for at least 5 to 8 hours a week invariably. I understand that some users abuse their accounts causing other users accounts to go down. but that is hostmonster responsibility to take care of that. my account was on host43 and my friend’s account on 48 didn’t have any of the problems I was having.
whenever I call and try to get them to fix the problem they always said that is a performance issue arguring that network uptime doesn’t means website availability.
I have a problem that some photo a nudity.
so they suspend and deactivate without notice plus first time they report it’s from mailling system from my script and then second time is a nudity photo.
I’m not happy and I think they are another server which they can accept a website which some photo is a some nude but not xxx styles.
suck HM !!!
Sure there are some other providers that will allow your nudity website, but definitely not Hostmonster. Please take your nudity, porn and spam somewhere else. Bravo Hostmonster for such filter.
Problems,
Well they shut my website down when I used to much bandwidth, I ask about unlimited bandwidth and they just said, you had to may connections open. I laughed and said well how else would you use tons of bandwidth, without connections. They said your only allowed so many, well that was 3 months ago, they basically disabled my account.
Unlimited Disk Spaces: (LOL)
————————————
I had a few backup files uploaded and they said the site was not a storage space for any files. They started asking about the files my users uploaded and said are they actually needed. Then they started with will some of the files may or maynot have copywrites and should be taken down. Basically I used about 8GB of space for my entire site and that was to much for them.
There hard drive for the server was full and instead of starting users on another server they make you delete files to lower the space used.
As one person has already commented, once your site uses to much space or bandwidth they find excuses to disable your site. I would imagine so you the owner will move, saving them the space and bandwidth. Hell they already have your money, which is no refundable, so why would they care.
They where good for about a year, when they had 100,000 sites, now with 450,000 sites they are there for pure profit and don’t care if they loss a few large users.
Hostmonster is for small time websites nothing more!!! Don’t waste your money!!!
BS HM…
I think I have to agree with Hostmonster in this case. Why would you use their service for storage space? There are online storage services for that purpose such as Box.net, ElephantDrive etc.
I hope you don’t take the word “unlimited” diskspace to mean infinite storage solution. Realistically, it just means that you get enough space more than you will ever need or it is an unreachable limit for a normal usage. Read their TOS. If are hosting a file/movie/photo/zip sharing, get a dedicated server or get an account at Box.net!
The “abusers” make life of decent users like us much harder than it should be. This is because the web hosts will put more and more constraints on what we can do on our hosting account.
So… just like ed says.. Why say unlimited and then make reasons, and disable accounts? Why not give notices, warnings before deleting an account? You know, people work hard to do what they do at the website, and a click of the mouse at HM.. all is gone? Give the people a chance to move, find alternatives etc. Then even sour grapes will not be able to badmouth HM. I like HM.. wish they would deal in better way even with the rouge Webmasters..
i completly satisfied with hostmonster.com!!! they are the best and have bunch of feutures in cheap price!!! and awesome customer service!!