My email doesn’t work properly. I have 7 people who email me regularly who can’t email me at all. Comes back to them as undeliverable. Who knows how many emails I missed from potential clients. Tech support had some non-sense that the emails contained viruses. Not true, the emails are from trusted sources – from work computers. I was moving over to Gmail anyway as web based emai I can access from anywhere works better for me.

I cannot even check my site to edit out problems/bugs because the whole domain is non responsive. Clearly there own websites are ran on different servers to clients, because they load 99.9% faster. My site loads like a flick-book… watch the site appear and be assembled before your very eyes =/ why advert in the uk when ther sites are hosted in canada on a servers with 600+ sites on it? no wonder it loads like a pig. Avoid like the plague!

10 users open 10 connections. If you think it is a shared host, where is possible to host several domains. For example 5 sites, with just only 2 visitors each, more connections will be refused.

I lost 2.6gb of files.

They took over 3 days to reply to urgent support tickets and were totally unhelpful, with one line replies, not even a word of apology for the dataloss, I took my business elsewhere.

I would not reccommend them to anyone, do not trust this company with your data, they put far more effort into covering up bad reviews of themselves than looking after their customers. and Andry is correct about the lame SQL service. I experienced weekly downtime, they blamed my scripts, but guess what, my sites run perfectly on my new (shared) hosting provider.

Steer clear of Hostpapa.

As a parting warning, here is the cancellation letter I sent them three days ago (true to form they have not replied).

RE: www.******.com

Dear Hostpapa,

I really loved the idea of your brand, the idea to let Papa take care of everything, the Green energy, the 99% uptime you promised, the unlimited storage space, unlimited databases. I was so impressed with all these marvellous things that you offered me that I was happy to hand over my money and also to trust you with my precious websites which had taken several years to build up.

Sure, they were not commercial websites, they were merely communities that were free of charge for everyone where new programmers could get a helping hand, I even told the members of the sites how great, helpful, fast and reliable our spiffy new green hosting was and how the lag we had experienced before on our old server was a thing of the past.

Everyone was so grateful towards you, nobody even seemed to mind when SQL crashed so often on your site, I did point this out to you of course and you told me that it was my scripts that were maxing out 15 simultanious connections, I wondered how difficult that must be to do and I estimated that I’d probably need several hundred people browsing my forums at once to cause the problem but Papa knows best of course and who knows, maybe my complete memberlist logged on to the site whenever I turned my back on it.

Even recently after all the downtime some of my members told me to give you a last chance and I did. That was before someone on the same server as me allegedly ran a script which went haywire and completely wiped out my websites.

I would like to congratulate you on the timely manner that you answered my politely worded support tickets, it was perfectly reasonable of you to make me wait 3 days for a response to such trifling requests as “my site is offline and I can’t access anything, cpanel is showing no files”, why would I be concerned anyway, my communities only took years to establish, it speaks volumes of your service that the directory structure was wiped out and I could not even put up a place holder page to reassure my visitors.. In fact, several weeks later the directory structure is still wiped out.

Your online chat needs a mention too, I’ve been on this planet for 37 years and I have never met such an inept bunch of technicians and I just wonder if there is actually a question that they know the right answer to. They fobbed me off at every opportunity, as did the feckless idiot that I spoke to on the phone.

You should be commended that at no point has anyone in your organisation offered an apology for the dataloss, nobody has offered me any help.

So, I am left to sum things up, I know that a refund is out of the question, I have google and I’ve read how you treat your customers so I will tell you what you have already been told no doubt a few thousand times by your customers.

Your service is terrible, your tech support people are stupid and do not care, you couldn’t care less about your customers data, your servers are oversold, slow and uptime I would say is less than 90% (and you cant argue with this point because it is my true experience).

Thankfully I have taken my business elsewhere now so I invite you to take your environmentally friendly hosting, stick it on the end of a (green) pole and shove it so far up your asshole that you can clean your teeth with it.

You can take this as a request to cancel my plan (www.*******.com) and take this as an assurance that myself and at least some of the 1200 members of my two communities have a great opinion of your utterly unprofessional rabble and will be writing appropriate reviews to warn other unsuspectiong people away from you.

Yours Sincerely,

Hostgator is similar to Hostpapa, they have basically the same software (but more updated) , comparing to the speed hostpapa provide , Hostgator is about 5- 8 times faster. although brower speed is about the same. but if u run mysql on ur web site, must chose hostgator. they are better !!! and cheaper and well setup up to go!!!

HostSuckPapa said to have 25 connections: img218.imageshack.us/my.php?image=hostpapafaqmysqlbeforefe6.png

My script open 10 connections on HostSuckPapa: img218.imageshack.us/my.php?image=hostpapatest1mysql10conts3.jpg

My script open 11 connections on HostSuckPapa: img513.imageshack.us/my.php?image=hostpapatest1mysql11conty0.jpg

After tons of emails they change the faq and said to have just only 15 connections: img218.imageshack.us/my.php?image=hostpapafaqmysqlafterux3.png

Again my script open 10 connections on HostSuckPapa: img218.imageshack.us/my.php?image=hostpapatest2mysql10conbm2.png

Again my script open 11 connections on HostSuckPapa: img13.imageshack.us/my.php?image=hostpapatest2mysql11conjj8.png

I have also the screenshot about how they steal the money with the NOT garantee money back!!

DON’T USE HOSTPAPA FOR YOUR HOSTING!!

DON’T USE HOSTPAPA FOR YOUR HOSTING!!

Maybe it is time to move to dedicated server? Read the recommendation about which plan to use at http://www.hostingsthatsuck.com/how-to-estimate-for-shared-vps-dedicated-hosting/