If you need anything else (design, domain registration, whatever else), there are specialized services that will do that for you. Try your local web designer for example.

I signed up for the $399 website and thought from the information that I was on the right track. I spoke with a project manager and was told that no I needed to go back and talk to sales. When I talked to sales they said I needed a $799 website site design. I said no that does not sound right so I went back to the project manager again. After bouncing back and forth between sales and PM a couple of times I ended up being told that I needed a $1300 plus design package including an e-Commerce website with a 600 piece bulk upload as they did not have any platform other then that that could handle my 30 plus paintings I wanted to post into a online portfolio. I was really sick with a bug and also really sick of going back and forth and in my diminished state agreed to go ahead with the charge to my card. However, a few days later I spoke with someone in design and she said I did not need all the extras I was being charged for. Here I go again!!! Not only did I have to go back to sales but I was given the same run around.

I finally had had enough with bouncing back and forth and told the person that I was speaking with “look you all are making this way more complicated then it should have been and I want to cancel the design services and frankly everything I have with iPage.” When I said that I was told that I had signed up for additional services and that I would not be able to get my money back and if I did it would be pro-rated. I technically never started the “design process” as the designer and I both agreed that I was not getting the website I needed.

I told iPage on April 25th that I wanted to cancel my services with them. To date I have not gotten any resolution while they say they said it would take 1-3 business days. I have called them and no one seems to be able to give me an answer. They said when I was talking to them all along that I could cancel the services and the website says 100% money back guarantee. I think this is certainly very bad business and very customer service. I am very good about posting reviews on services and products and you can bet that I will back sure everyone knows how poor the service that I have received from iPage is.

I am an artist and all I wanted was a simple portfolio type website where people could see my paintings and my artist statement and blog. What in the world makes that so difficult for iPage to understand – it is certainly not an e-Commerce site. Now I am up against a wall with no website and I have to have something up and running my May 18th. I guess my business cards need to be trashed as my “website” is on there. I don’t see how anyone can give iPage a good review.

Sincerely,

Jane Johnson