When the server is down, don’t expect Tech-Support to have access to the server to fix it, though some of them might be able to it’s a PCI compliant issue and they are 100% PCI compliant and only the system administrators have root access to servers, as with most servers.

Hosting companies do not change your password. And the sheer volume of customers to employees is to be considered, if there is a lot of people having issues and believe me a lot of people have coding issues for something as simple as missing a ; or a }, that being said that’s out of support boundaries for any hosting company due to it being a third party application. IX web hosting staff though does try and help with issues as this which is a huge step up in my opinion. They do it to such a fault that they’re expected to do it every time. Of course with that being said, when they are busy they can’t offer that support customers will get mad.

I’ve never had a ticket unanswered and never had a problem with any of their products and went as far as to use their cloud service which is undeniably the best cloud server I’ve ever used.

In a shared hosting environment though it does say unlimited it might be a little confusing. It’s a shared webserver like other companies. Sometimes someone writes poor code that will affect the server and take down other sites, it’s the woe of shared hosting. You give them a call, let them know and they ALWAYS fix it.
They keep everyone posted on whats going on if theirs global problems with status.ixwebhosting.com and keep updating it through-out the night.

Another issue I have with some of these complaints is mail servers. I don’t know if you know how many mails are sent and received daily but I imagine they have millions going out and even more coming in. Mail can and will get queued up on servers, it’s the general aspect of too many people sending mail at once. It happens. Let them know by calling that your mail is down and usually they can get it fixed or at least inform the system administrators that there’s a queue or a problem with the server and it will get looked at.
instead of getting upset or angry over this I hope you take this into consideration.

If you’re wanting a reliable server, for your website because you’re making $100 a day or more. DO NOT USE SHARED HOSTING. I can’t stress this enough. I don’t know why people think spending 3.95 a month on a site that generates $100 a day is reasonable. $100 * 31 = 3,100 / 3.95 = 784.81012~ that being said one day will pay up to 784 months of hosting, at what point does that seem reliable enough to host your site? If you’re earning a lot of money on a site, move it over to Cloud Servers or their VPS. infact just do that at any web hosting company

Source: I’m a system administrator, I don’t work webhosting, but I do work at a hosting company that sells dedicated servers.
I hope this unbiased review lets all of you realize how things work.

1. ixwebhosting file limitation – POOR
2. ixwebhosting server speed – POOR
3. ixwebhosting uptime – Below average
4. ixwebhosting customer service – Very Good
5. ixwebhosting Overall – POOR
notes: the server has a lot of server timeouts. If you use session variables, the sessions will be lost and frustrate your users.

Last note, Ixwebhosting should not promote unlimited hosting if they have file count limitations. This is considered false advertising.

We used to recommend ixwebhosting to others before because of their price. But now, things have changed and we do not recommend ixwebhosting. Also their new VPS plan is double the price of many other companies such a 1and1. But 1and1 is also not recommended due to their billing ethics.

They will miss their up-time guarantee by a mile. If you are an internet marketer who works on your sites everyday, you will know this to be true. I had downtime problems with them ever 1 to 2 weeks.

The final straw was when they lost some of my posts and I found out that they did not back up frequently. Good thing I back up every week but there’s one site that I have not gotten around to backing up. Lost everything. Hours of work lost.

Am now in the process of moving out.

IXWebhost is not a reliable host. Period. They are cheap but you do get what you pay for.

Regards,
Wallace