What you need to do is go to their support page and request for support over there. Register a support account, and then submit a ticket. You should do this with any hosting if you need to request any help or for any enquiry.

Most people think phone or email is the easiest way to resolve problems. It is not! Use support ticket because this way your can track their response, you can record the time they take to reply to you and you have the proof of what they tell you to do.

You probably signed up with a 2-year plan or something. That is why you credit card statement says so. You should have checked the total amount during checkout, not after that. Guys and gals, when signing up with any webhost, please make sure you check each field at every step when you register. Don’t leave fields as default if you don’t want to be paying more than you are willing to (paying 2-years in advance etc.).

These problems can be avoided if you don’t rush into signing up.

Good luck.