Comments on: So Does NameCheap Hosting Really Suck?

By: Maomeaow

Maomeaow — Mon, 08 Aug 2011 14:18:25 +0000

You do not satisfy the service, they tell you what to do in standard process and you not willing to do. That’s all I can see. If every employees grant the permission to transfer company’s money by themselves, what would happen ?

All companies’ workers just doing their job. I don’t see any reason to pick a fight on them. Especially for just 10 – 20 dollars. Waste of your own time. Please be claim and reasonable for your own good.

By: Lawal Oladimeji

Lawal Oladimeji — Mon, 23 May 2011 16:02:19 +0000

They are fraudsters! Just have their comments and interpret all these transactions from namecheap.com
—————————————————

You are now chatting with Lyuda D. (Hosting Support)

Lawal Oladimeji: hi
Lawal Oladimeji: I am perplexed with your service type
Lyuda D.: How can I help you?
Lawal Oladimeji: U charged my card for 1 month hosting for $5.95
Lawal Oladimeji: on www.brandservers.com and now I want to access your website, I learned that there was a fraudulent activities on my account
Lawal Oladimeji: Now you people should get it straigth. Your company does not owe me any regard nor any respect.
Lyuda D.: Have you got a ticket notification?
Lawal Oladimeji: In as much your company charged me $5.95 and $6.20 was deliberately debited from my account, and still your company embarrass me on a service not yet used and was trying to call me a fraudster. I don’t think doing business any further in necessary.
Lawal Oladimeji: I am afraid if this company is not for group of fraudsters
Lawal Oladimeji: So I want my relationship with your company be terminated and my money be refunded in full
Lyuda D.: Please hold on, I’m checking
Lyuda D.: Would you please submit a ticket with us to our billing department at https://support.namecheap.com/index.php?_m=tickets&_a=submit
Lawal Oladimeji: I said I owe your comapnay no regard. I don’t want to use anything from your company again on my network. Rather than my discussion with you and see how God fearing you could be.
Lawal Oladimeji: I have logged all my transactions so that my attorney could interpret all what your company means to me legally
Lawal Oladimeji: I owe your company no regard
Lyuda D.: Just a moment, please
Lawal Oladimeji: Ok
Lyuda D.: Please answer the ticket GSM-560758
Lawal Oladimeji: I don’t know what that mean
Lawal Oladimeji: Please tell me the meaning of this
Lawal Oladimeji: Hello,

Your account has been temporarily locked due to suspected fraud a chargeback or some similar violation of our terms of service. In order to verify your account and or purchase, please submit a ticket to following link and select the “fraud control” option:
https://support.namecheap.com/?from=lock. After submitting your ticket you will be asked to submit to a fraud verification process. We do apologize for any inconvenience this may cause you as we do our very best to limit and false positives in these situations.

Sincerely,
NameCheap.com Fraud Prevention Team

Lyuda D.: unfortunately I am not authorized for such kind of questions. Only our billing team can unlock your account.
Lawal Oladimeji: This means that your company is not competent under any business circumstance to represent any good will
Lawal Oladimeji: You people are not fair in dealing with public
Lyuda D.: Our billing team is responsible for this kind of issues, please answer the provided ticket, and they will unsuspend you.
Lawal Oladimeji: My money was unlawfully trapped into your account via internet and you wrote something on the internet to embarrass me before poeple I shown your business with my credit card as a sample

Lawal Oladimeji: The whole world will never favour your company, if what you did to my innocent reputation is not good

Lawal Oladimeji: And the divine shall surely run after your genuity at all cost to bring shame over your business glory.

Lyuda D.: Please ask in the ticket whether you can get a refund.
Lyuda D.: Once you answer the ticket I will ask billing team to speed up the process.

Lawal Oladimeji: I meant well with you people and I decided to trade with you. Until you systematically called me a fraudester after which you have successfully defrauded me on my credit card.

Lyuda D.: We appreciate our clients much, and do our best in order to help them. The faster you answer the ticket, the faster your issue will be solved.

Lawal Oladimeji: If I workded hard to earn a living and you people are humiliating me for doing business with you, all my claim againt your company shall start to manifest as from now on and for ever more.

Lyuda D.: I understand you, and want to help you. Please provide us with the following details to get your account verified: – a color photo quality copy of the credit card used for the payment (front and back, middle digits must be blacked out as well as cardholder security code on the back) sent as an attachment in .pdf format; – a valid phone number and the best time to call you (within normal business hours, US Pacific time) so we will be able to discuss this.
Lyuda D.: Ticket GSM-560758

Lawal Oladimeji: I can now see, this is a high level of corruption, you mean I should send my credit full details to you.
Lawal Oladimeji: Don’t say it again, before hell will descend on you
Lyuda D.: Unfortunately the high level of fraudulent activity makes us take strict measures in case of system alert and information discrepancies. We must be sure that you used your Paypal account or were authorized to use it. We would like to assure you that this information will not be provided to any third parties and is required for verification purposes only. If you feel unsafe providing your personal info through this ticket you may send it to [email protected]. Once we have this information we will unlock your account and activate your hosting package.
Lawal Oladimeji: If someone among your clique intentionally over charged my card, and also planning to steal from my account, then I proclaim calamity, attrocity, destruction over him and over your entire business.

Lyuda D.: Unfortunately the high level of fraudulent activity makes us take strict measures in case of system alert and information discrepancies. We must be sure that you used your CREDIT CARD or were authorized to use it. We would like to assure you that this information will not be provided to any third parties and is required for verification purposes only. If you feel unsafe providing your personal info through this ticket you may send it to [email protected]. Once we have this information we will unlock your account and activate your hosting package.
Lawal Oladimeji: I am happy that you people have decided to toy and play with the tail of cobra and it shall bite you all.
Lawal Oladimeji: enjoy my hard earned money and enjoy hell part of live
Lawal Oladimeji: Bye for now and see for yourselves what God can do to you in return.
Lyuda D.: Please tell me the reason why are you saying all that offensive things?
Lyuda D.: I am telling what you should do, but you do not want to follow my instructions
Lyuda D.: Bye
Lawal Oladimeji: Bye and see the damn consequence!

By: Shay

Shay — Thu, 16 Dec 2010 04:59:35 +0000

So far NameCheap has been very good to me. I host 30 domain names there.

By: anonymator

anonymator — Mon, 19 Apr 2010 22:42:20 +0000

Namecheap is average as a name registrar.

Their Dynamic DNS service does not work.

I forward URLs without a problem, though.

As long as it’s run-of-the-mill they’re fine.

Anything special — they’re not.

By: Charles Cox

Charles Cox — Fri, 12 Mar 2010 19:39:35 +0000

Namecheap hosting is substandard at best and has been getting progressively worse as time passes. I've been a registrar customer of theirs for many years and have only a few complaints (such as their redirector services often don't work correctly), however the hosting is another matter entirely. Recently they have been down more often then any other hosting company I've EVER used and fortunately, I pay monthly so once this month expires, I will be moving EVERYTHING to Hostgator. They are obviously outsourcing or reselling someone else's hosting and they have little to NO control over the uptime. The service is TERRIBLE, they have cost me money by being down for long lengths of time and they provide NO warning about maintenance or downtime. They have lost my business for sure.

By: BBB

BBB — Sat, 05 Dec 2009 01:25:42 +0000

Better Business Bureau Rating: *F*

No. Type of Response
—————————–
3 Making a full refund, as the consumer requested
1 Agreeing to perform according to their contract
22 Unanswered
26 Total

By: socius

socius — Thu, 05 Nov 2009 15:56:49 +0000

I had really bad experience with Namecheap. I do not recommed using namecheap.

1. They have questionable billing practices. They charged me twice for the same domain transfer. And when I asked for a refund, they asked for a fee.

2. Their technical support is pretty inadequate. On a DNS management query, they removed nameservers without notification causing significant decline to traffic. When asked to speak to website owner, they said he is travelling. I have not heard from namecheap apparently the owner is still travelling after two months. I notified BBB, they did not respond to them as well.

3. The cost is comparable to other service providers.

Bottomline, given their questionable billing practices, inadequate customer support, I think they are poor value for money.

I have since switched to another provider after using namecheap for two months.

By: Dennis

Dennis — Wed, 30 Sep 2009 23:04:59 +0000

I have been with NameCheap for about 4 years, have 4 domains with them, they are great as far as my experience with them, no issues, no problems at all. Would recommend to anyone to use them.

By: Gene Steinberg

Gene Steinberg — Wed, 09 Sep 2009 03:25:34 +0000

One thing you might mention: People who are satisfied with a hosting company and/or registrar are really to busy doing their thing. It’s not something you’re apt to think about. If you run into a bad experience, you may shout it to the skies, so that also affects the proportions even further.

In any case, I’ve ordered a number of services from Namecheap in recent months. They were always professional in handling the transactions and providing support. What more can you ask?

Peace,
Gene