Comments on: Supergreen Hosting Super Sucks?

By: sarah

sarah — Sat, 01 May 2010 09:38:07 +0000

I have a couple of sites hosted with Supergreen and I have to say it does rock – great value, absolutely no downtime or email problems, and a quick response to sorting out a stupid problem of my own making. No complaints. Honestly. Just starting another site with Supergreen.

By: cliff longman

cliff longman — Sat, 16 Jan 2010 15:34:03 +0000

I have been with supergreenhosting for over a year now with relatively few problems. I have had 3 or 4 occasions to use support by email. On all occasions the issues have been resolved reasonably efficiently and at no extra cost. My biggest complaint about the service is that there have been a number of occasions when the email has not been available for short periods. Although these have resolved themselves without any problems, it could be that this happens at a bad time for me in future.

On the whole, I have no regrets going with Supergreen hosting. They provide a good service at pretty low cost.

By: Tom Winfrey

Tom Winfrey — Tue, 06 Oct 2009 12:04:46 +0000

“I asked them to install a Joomla template…”

Why do you need to ask them to install Joomla template for you? Shouldn’t you be doing that yourself? I hope you don’t confuse a web hosting service with web design service because they are two totally different things. Therefore, you should not be asking your web host to install scripts, templates whatsoever no matter what they promise they can do when you try to sign up with them.

Let a company do what they do best… in this case they should be hosting, not helping with your web design and templates.

Sorry, I cannot be on your side Mike Green

By: mike green

mike green — Wed, 16 Sep 2009 20:15:17 +0000

Supergreen are not very good, it has taken between five and 22 hours for support, i have since told them where to get off. I asked them to install a Joomla template, with the content and files, after 23 hours they managed to 1- change all passwords 2 – change the username and finally let me have it after several attempts. 3 – put the bare bones of the template on the site. When I challenged them they told me that the template that I put on the site was excellent and if they can help me they will. This is just one of the many problems. Bancrupcy is just too good for them, do not go near

By: serajo

serajo — Wed, 24 Jun 2009 15:43:25 +0000

SuperGreen absolutely rocks! I am soooo glad I went with this host. Customer service actually is excellent – but I didn’t call, I e-mailed. Got a response in 1 hour and they fixed the problem for me within the next hour. Very, very nice people. Loads of programs and scripts – even thought I typically build a website myself writting my own code, there’s no need to here. I had my site and blog up within a week. (That’s excellent ‘cuz I only worked part-time on it, maybe 2 hours a night – I’ve never gotten a site up in less time). I am very proud to use SuperGreen and recommend them to everyone! If only every company was so helpful and customer oriented!

By: Mike

Mike — Sat, 23 May 2009 06:31:01 +0000

I agree with you that if a hosting provides a certain support line - it should be responsive. However, judging a host just by their phone support is a bit premature. ICD Soft, a company without any phone support or fax number on their site, has the most responsive (online) support system we have tried. We can say they answer questions, even the technical ones, faster than any phone support from other hosts could. So from now on, maybe we should test web hosts on how fast their ticket systems respond to our queries? Unlike phone support which depends on the individual person's ability to answer questions, ticket system is more consistent and can be easily tracked.

By: Sandy

Sandy — Sat, 23 May 2009 05:11:06 +0000

I’m NOT impressed and am NOT going with Supergreen Hosting. When shopping for a host, one of my tests is to contact the support number. Guaranteed if you have a severe website meltdown, it will be after hours, so it’s good to know if someone has your back. I tried calling Supergreen’s sales and support phone numbers with a couple of simple and specific questions about their service — at each, (a) I got someone who just barely spoke English and (b) I had to milk answers out of them. It was not reassuring.

By: Leaon

Leaon — Mon, 04 May 2009 14:33:41 +0000

Admittedly, I can’t find many negative comments about Supergreen.
However this is in direct contrast to JustHost.

Given that I can find no distinctly negative reviews on Supergreen but JustHost falls under the same company I’d have to say I am sceptical.

But since this has been the best reviewed site by default, I may well try it.

I guarantee a sucky review should I find just cause

By: admin

admin — Sun, 04 Jan 2009 08:22:29 +0000

Supergreen and Justhost is probably under same company. Many web hosts nowadays have multiple names under them. The good news is that Justhost is also a good host.

Sure you can transfer your domains from Hostmonster or 1&1. We tried moving from Hostmonster before and it was easy. Not sure with 1&1 though.

Most importantly, before you migrate to a new hosting, check (whois) if the domain name is registered under your name. If it is registered under the web host name, then you are in trouble as they may refuse to transfer because some domains from ‘free-domain-for-life’ packages are not eligible for transfer.

By: Will

Will — Sat, 03 Jan 2009 21:24:56 +0000

I did a quick Whois search on SupergreenHosting and it seems they are related to JustHost. I have made TWO mistakes on web hosting choices. Within the past week I opened accounts with host monster and 1-n-1, only to already start feeling uneasy about their service. I hope I can get my domains transferred to this, or one of your other recommendations, without too much hassle. The problem is when some looks up “web hosting reviews” you get a ton of dishonest sites just looking to make a quick buck.