Comments on: UK2 sucks too? You be the judge

By: Raj

Raj — Thu, 04 Feb 2010 13:36:37 +0000

Their server setting sucks. I have client who need google checkout. I have many site working like “Cham” & same code sucks here. Developers be careful if your client want to host their sites with this company.

By: Rosamond Gianutsos

Rosamond Gianutsos — Tue, 15 Dec 2009 10:24:14 +0000

I am having exactly the same problem as Ted Waine. Can’t get through on any phone line. Raised multiple tickets. Followed the instructions, but the locations referred to don’t respond. Losing my domain … Very very frustrating. A customer for 10 years and I say UK2.net sucks.

By: Alex Presland

Alex Presland — Mon, 14 Dec 2009 12:17:22 +0000

Update to my above comments: My UK2 server was fixed within 2 hours of raising a support ticket. It’s just a shame that they couldn’t have a secretary answering the phone and answering tickets saying that it is being looked at, while the engineers get on with fixing the problem.

I should also add that they normally respond very quickly and well to support tickets.

Better the devil you know…

By: Biff

Biff — Fri, 11 Dec 2009 12:20:14 +0000

I have been with UK2.net for more than a year.

Until the last few weeks there were not any problems.

Last few weeks e-mail troubles have plagued them.

Support has always been very good and in depth (I’m very new to all this so needed it)

Only last few weeks have there been bad support and problems, due I think, to new infrastructure being put in place.

I’m due for renewal in March so will see how they get on when it comes up.

By: Ted Waine

Ted Waine — Tue, 01 Dec 2009 11:18:47 +0000

UK2.net sucks! Recently I received an e-mail saying that my domain registration was due to expire. It had instructions as to how to extend the registration. The instructions did not work, a link that I was supposed to click on simply did not exist on my account management page! When I clicked on ‘manual renewal’ it said that I had no services due for renewal. Then, a couple of months later the domain registration did indeed expire. At that point I was finally able to renew the domain registration. Since then, though, my website url has been redirecting to a UK2.net page saying ‘this domain has been registered by a UK2.net customer’ (yeah I know. Me.) I’ve no idea what I need to do to reinstate my website – there’s absolutely nothing on the account management page saying what’s happened. i can’t ftp up to the site. no response from support. very frustrating.

By: Tom

Tom — Mon, 23 Nov 2009 18:13:52 +0000

I suggest you try one of the best business web host in the market today, inMotion hosting.

By: David Lewis

David Lewis — Mon, 16 Nov 2009 19:38:25 +0000

UK2.net are the worst hosting service out there, they I believe are a re-seller using Joker.com they constantly have down time but deny and have in the last week or so made changes to email servers which has left loads of issues. when you try and contact them they send stock answer after stock answer not even bother to read what you send. For me email forwarding has stopped working, so they have told me it is nothing to do with them and I should contact Hotmail, Gmail Yahoo etc as it must a be fault at there end!!!!! they are cheap and when it works it is ok, but when it goes wrong your only option is to leave and find another provider!

By: Chris

Chris — Fri, 13 Nov 2009 19:28:10 +0000

Uk2.net does indeed suck!
I have had enormous problems with their email hosting system and tried calling their ‘fantastic’ 50p a minute general enquiry & tech support line – which has not been answered once in three days of repeated calls, without luck.
They’ve not even had the decency to reply to my tech support mail messages – which they allege to answer ‘very shortly’ and I’ve been leaving them for the last week, without answer. I’m a busy Gardening company and I do alot of business via the web and search engines and I Know I’m losing work as a result of this.

So I’m afraid, perhaps in the minority indeed but uk2.net in my opinion do actually suck!!

a very annoyed previously long term customer.

By: simon london

simon london — Thu, 12 Nov 2009 11:38:06 +0000

I also have been without email for 8 days. My service desk request was deleted! Subsequent service desk requests have been answered with a copy and paste from their service heartbeat page from their website. I have been with UK2.net for almost one year and this is not the first problem. I have had problems previously accessing email, although not as bad as this latest problem. There have also been times when my website simply wasn’t available.
I’ve been extremely disappoined with their service and will be migrating to another hosting company when my current contract expires.
UK2 totally sucks.

By: David

David — Wed, 11 Nov 2009 12:39:05 +0000

I have been with UK2 now for many years and they host multiple domains for me, but the service is diabolical when things go wrong. Last week all the emails system crashed and a week later I still have email accounts I cannot access. I have raised support tickets which have eventually been answered and supposedly resolved the problem, but not yet! I’m still waiting for them to get it sorted and respond. I am in the process of migrating to another host, which is cheaper and offers more facilities than UK2, hopefully a better service too. I would recommend anyone looking for a webhost/email to go elsewhere.