Comments on: WebAir Sucks The Air Out of You

By: P Ansino

P Ansino — Wed, 09 Nov 2011 04:20:55 +0000

Webair has allowed spam to flood my email box. I have written dozens of complaints to their company, which have been ignored. Twice a “real person” from Webair has written me back, with assurances that they “spoke to the client” that the emails came from, and a few days later, they start up again. The emails are of a graphic nature, and there is no reason that I should be receiving them….With small children in the household, this is unacceptable. I would NOT recommend this company. There “customer support” is totally useless.

By: Ron Jones

Ron Jones — Tue, 22 Feb 2011 21:39:40 +0000

I have been a Webair customer since 1998 and all I can say is: Dedicated rocks, shared totally, utterly sucks. Their shared servers are slow, the number of shared mysql servers is a bad joke and you can expect slow loading sites 90%-95% of the time. Slow, like timeout. If you go for dedicated, they are simply decent.

By: Andrew

Andrew — Sat, 29 Jan 2011 05:11:57 +0000

Webair’s Hosting Control Panel is a total JOKE. I had to login to their service today because a client of mine uses their service otherwise I would never have bothered even looking at them.

With Webair their Control Panel’s text is in the smallest font you put on screen, it’s all pushed over to the left side of the screen, find the mail client settings is impossible. Basically their control panel is about 5-10 years in past. They need to upgrade today. I feel sorry for anyone who tries to deal with their backend.

I use another hosting company for all of my domains and they use Cpanel, which is the easiest to navigate and understand.

Just thought I would let people know that there are much better options out there.

By: bobbo

bobbo — Fri, 17 Dec 2010 11:48:59 +0000

I’m going to have to second those that say Webairs mysql database servers are the worst i have ever seen in my 15 years online. Their actualy hosting servers are fine, but god help anyone wanting to use a datbase on their site as their database servers are down multiple times per week, often for days at a time. And when they are online and working they’re incredibly slow and unresponsive, often causing the site to appear to be down. So yes, i would not trust them as far as i could throw them with regards to hosting. Not to mention their support staff outright lying about work that has or has not been carried out.

By: Techbower

Techbower — Mon, 18 Oct 2010 00:12:57 +0000

Techbower is hosted on webair, and we havn’t have a problem yet. They “revamped” things recently so I will see how it goes for a few months.

By: Brown

Brown — Sun, 19 Sep 2010 06:03:56 +0000

I moved to Webair 3 years ago. In the beginning I was not sure if they were good, their website sucked and the only reason which made me switch was some post on gfy. After I got my dedicated server, my uptime is close to 100% and every issue has been resolved promptly, live chat is awesome, techs are professional, and every ticket is answered, no Indian bullshit. My vote is A+ for dedicated server plan.

By: Tony

Tony — Thu, 29 Jul 2010 21:31:58 +0000

I’ve been with them for a few years, here is my advice: For dedicated servers, they rock. If you want a shared hosting plan, no matter what size, make sure you don’t run database reliant sites (e.g. wordpress) with them, since the shared sql database servers are extremely slow and down several times a month. It was better in earlier days, but since most platforms nowadays rely on databases, it looks like they missed this new trend. So, a great host, but some of the shittiest shared sql servers I’ve seen…and I have accounts with over 15 hosts.

By: JT

JT — Fri, 23 Apr 2010 03:17:07 +0000

Webair Rocks! I changed 3 hosts before i go to them, and the pain and nerves i wasted I do not want to even mention. Webair were the only one who took the time to get my shit fixed. I make more signups now and get less complaints, not to mention my bill which is close to half what could be if i went to rackspace.

By: walther becker

walther becker — Sun, 11 Apr 2010 03:12:47 +0000

I joined WEBAIR and DREAMHOST back 3 years ago. People in the net were telling Webair is TOP and Dreamhost is overselling. Well Dreamhost was really cheap so I gave it a try with some of my sites.. WEBAIR price was not the cheapest but ok for my budget. So I hosted some sites there. Today I can say that WEBAIR is SHIT!! I don't know what they did, but all of my sites run slower and slower, outage more and more and it even became more and more expensive!! Sales & support suck! People seem to be dumb there and do not really care about your problems. They say "your site is the reason..." As I if I do not know how to code my sites. Dreamhost, meanwhile also became more expensive, but not the same like webair, well I had just some very few issues with them at the beginning (maybe fist year only) but the service was always TOP and the people there knew what they were speaking about! But the site quality became better and better. So all in all I must admit to the few hundert people speaking about this, if you run serious business spend some more money and STAY AWAY FROM WEBAIR! It is not a good host and will make your business die if it continues this way! They should take more time to optimize their infrastructure and they should send their staff to seminars more often, or should start teaching them more stuff.

By: Bill

Bill — Sat, 30 Jan 2010 15:23:10 +0000

I’m having an issue with them as we speak! FTP problems started early yesterday, so I opened a support ticket, got a reply asking for details within 10 minutes or so, so I replied with the details and I haven’t heard back since, and it’s been well over 36 hours now. I tried calling phne support, but now it says that my plan does not included phone support!! I had phone support and live help when I first signed up, but they decided to change all that so now what I though I had, I no longer have.

Also, a week or so ago, all my websites were down, and this had happened a few times in a row within a month, so I opened a support ticket and asked why this keeps happening, so the reply was “Maybe you need to upgrade to a dedicated server” – holy crap! Are they causing the problems on purpose just to try and sell me a more expensive hosting package? What a rip off this company is!! I hate switching hosts as it’s a real pain in the ass, but I can see it coming in my near future for sure!!