Comments on: Not just Another Ordinary Fatcow Review Searching for Web Hosts that Suck the Least Tue, 30 Jul 2013 17:14:39 +0000 hourly 1 By: Ian Hunter Tue, 08 Jan 2013 06:14:29 +0000 Let me redact that. Their hosting DOES provide parsing for Ruby scripts. I apologize for the misinformation.

By: Ian Hunter Tue, 08 Jan 2013 05:58:36 +0000 “On average, customers are twice as likely to talk about a bad experience as they are to share a positive one. So we can safely say that for every negative comment about Fatcow, there are two more good Fatcow reviews we did not hear about.”

Why can you “safely” say this? Being twice as likely to talk about a bad experience does not mean that one person being upset means that two people are happy. It just means that if your service is bad you’re going to get more complaints than praises if your service were good. That is really the only relationship you can draw.

I have had a bad experience with FatCow myself: terrible wait times in the live chat (30 minutes for them to decide they weren’t sure what they were doing and escalate a ticket), misleading advertising (the site sales page mentions Ruby, but their hosting does not process Ruby scripts), and terrible archival services (you can’t manually zip and download your entire website all at once; you have to either download everything uncompressed or compress each directory as you go [as far as I have so far been able to figure out]).

On the other hand, the site is INCREDIBLY cheap—and if you’re just running a simple script or page here or there, I DO recommend them. But if you’re anything of a techie, or need anything more advanced whatsoever or expect much for the support staff, I would go with someone like

By: ICDSoft Team Mon, 12 Nov 2012 10:41:58 +0000 We do not think that all companies have the same policies and attitude towards customers. At ICDSoft, there are no automatic renewals – the customer must explicitly follow a link and confirm the renewal of a service. Also, our 100-day money-back guarantee covers renewals also. If a customer renews an account and changes mind later, they have 100-days to cancel the service and get all their money back. We consider that a service provider should be open and frank to customers. Matters such as hidden fees are way out of this picture.

By: Dave Nelson Fri, 02 Mar 2012 14:24:50 +0000 Email for the Mac has been terrible for me lately! I’ve used them for a pop account for several years but when the SMTP stopped working recently I’ve found that they provide SEVERAL DIFFERENT guides in their knowlegebase on setting up an email account in different places they suggest mail.domain, pop.domain, imap.domain … Chat tech has given me 3 different setup schemes also including pop.fatcow, username.fatcow and pop.domain, all of which work for a day then fail the next. extremely frustrating.

By: Serge Fri, 06 Jan 2012 19:09:12 +0000 Everything is good, except I violated the user agreement and they cancelled my account. It turns out that you cannot use your site to store your backups, for example. Email from their legal department: “Hosting space … is limited to Web files, e-mail and content of the hosted Web sites, not for storage of media and other data.” I used it to store my backups. My account is cancelled and now I’m using a different backup solution. So keep that in mind. You are allowed to store only the content of your website and your emails.

By: Jaime Fri, 09 Dec 2011 02:52:11 +0000 Fatcow no special character supported at url.
Only english can be used at url. that is not good.
Asian language can not be part of the url that is very bad for holding blog internationally.

By: Briola Sun, 30 Oct 2011 16:08:40 +0000 FATCOW DOES SUCK at some things. Sure, they are “ok” for little businesses and their customer service is good (thank goodness!) though, as mentioned before, MAKE SURE YOU ARE ON MANUAL RENEWAL FOR EVERYTHING, NOT JUST THE DOMAIN NAME.
I decided to not use the url I bought with them and knew I had set the renewal on manual. I got an email about a month ago saying they were going to renew my name “IF it was on autorenew” I knew it wasn’t, so didn’t respond.
When I checked my credit card statement, however, I found a charge for 21.98 from FatCow. HUH???
When I called in just now, they said it was for “privacy” at 10.99 and OOPS, they had “double charged” me… again… HUH???

Soooo… I no longer have a domain name with you, but you’re going to charge me a privacy fee on something that doesn’t exist??? AND you’re going to do it TWICE??? AND you’re NOT GOING TO TELL ME ABOUT IT?

Thank goodness they were nice just now on the phone and took the charge(s) off… Though it irritated me at how deceptive their business practices were in the first place

1 – AUTO charging for something I did NOT authorize
2 – DOUBLE charging
3 – NOT TELLING ME about the charges


By: best domain hosting Sun, 04 Sep 2011 18:55:33 +0000 Sorry to hear about the problem you had with them.

However, I think you will face the same problem regardless of the web host you use. If you forgot to CANCEL, they will RENEW. Fatcow, Hostgator, Godaddy, ICDsoft… they are all the same – they cannot read your mind :D

By: dadb Sat, 03 Sep 2011 17:45:19 +0000 I tried FatCow for webhosting a local political campaign site based on reviews like these. The price was decent – $44 for a year.

The campaign was successful, and I took the site down afterward. Unfortunately, I did not cancel the account, and it autorenewed at _$107_ for a year. When I went to cancel it, they told me there would be a $35 cancellation fee. When I said I didn’t remember seeing that when I signed up, they said it’s in “Terms and Conditions” – buried with a ton of legalese.

Anyway, fool me once and all that. I told them I thought their policy was misleading and abusive, and I won’t be back.

(PS- They also take _forever_ to answer their phone – it took three tries to get this cancelled since one time I had to leave after ~20 minutes on hold and the other time I was cut off after a similar wait time.)


By: Michael Tue, 30 Aug 2011 16:06:12 +0000 Fatcow has been up and down for me.
While their chat has resolved all of my problems, in a decent timeframe, the reps you get are sometimes completely incompetent, and sometimes they resolve it immediately. Just offering a chat option is good enough for me though, lol.

The service, I don’t really care about as long as I can get things resolved. The problems with Fatcow come with how often my site goes down. I run a forum, which needs to connect to the DB, which oftentimes goes down for no particular reason. It’s random, and sometimes it’s for just a second, sometimes it’s for minutes at a time.

(funny enough, fatcow is down right now, HTTP 500 Internal Server Error, my site being down as well)

I may be an isolated case, but I’ve just noticed way too many problems / downtime for my liking.

In terms of updating my site, I haven’t had too many problems (except a file disappearing once) with Fatcow. I don’t care for FTP, and I don’t use a builder, so I update all of my code through the File Manager. SOmetimes just uploading a new version of the page, sometimes editing the code directly in the document.

Before I learned CSS and HTML I tried the drag and drop site builder. While it may be easy to use, when I used it, it was so ridiculously slow, and hardly customizable at all – making a simple contact table took forever to do because the builder was so slow. I have, however, heard great things about some of the other site builders they offer, so don’t discount it altogether, as it’s just a nice showpiece because it looks pretty and is user interactive.

I do like the ease of integrating certain things into the website, although the updates aren’t always current. I use SMF for my forum, and while I installed it fine through the control panel, I had to do a big update manually, as it wasn’t available to do through SMF. Not too difficult, but I can’t speak for how that could affect other applications. They offer other big name things like WordPress blogs, Joomla, etc. And a vast array of different ecommerce and other things that most everyone would be able to find what you’re looking for.

All in all, I’m paying 10.00 a year for a domain name, since my friend already has a hosting plan with them. To people who already are registered, they’ll offer a separate hosting plan for 2.95 per month, which is really good. By the time I have to re-register my domain name, if I still have a lot of issues with the Site / DB going down I’ll try another service, but if things shape up and I don’t have continuous issues, I’ll stick with them (and probably go on my own hosting plan).

Hope this helps give people a good idea of one person’s experience, and good luck! :)