Comments on: Heart Internet Sucks

By: Mike Rees

Mike Rees — Sat, 14 May 2011 17:18:10 +0000

I’ve been with Heart Internet since 2006, and to this day I have been incapable of finding anything to fault them with. Even their service is first class, and my is it speedy! The average wait for the few tickets I’ve submitted in the past (almost always just misunderstandings) is 9 minutes.

By: Phil Roberts

Phil Roberts — Sat, 17 Jul 2010 18:14:25 +0000

Heart Internet used a ‘bait and switch’ trick to grow their business. So they brought on board thousands of customers by promising free hosting if you registered a domain name through them. Even though the domain names were most expensive than other domain name registered, I registered them through HeartInternet because of the promise of free hosting.

Then, all of a sudden, they switched off the free hosting. I couldn’t access my files. I have sent countless support tickets but their staff such as Alistair White refuse to assist. They will only allow me access to my valuable files if I buy their premium hosting service, which I can’t afford. So now my site has been down for a whole month.

People should avoid these people like the plague. Heart Internet is just terrible and their support staff such as Alistair White are arrogant and rude.

By: Tom Dringer

Tom Dringer — Sat, 01 May 2010 06:20:11 +0000

Yep I use Heart Internet after trying pretty much everything else and they are by far the best UK hosting company.

By: Philip

Philip — Sat, 06 Mar 2010 17:57:56 +0000

Well I think that heart internet really suck, they are so bad…. they would pick a fight with you for opening a ticket.

They are great at taking your money for things that cost nothing like whois privacy that they get from opensrs for FREE…. Heart Internet want £5 for it…. thiefs.

They have this thing of not answering questions in tickets or just refusing to do things.

I am a reseller and asked to push the domains from there reseller account over to my account and they told me I would have to pay to transfer them…..

They are just so bad, I suggest you avoid them at all costs as there have hidden costs all over the place.

By: John Thomson

John Thomson — Sun, 22 Nov 2009 23:18:12 +0000

I could not agree more. I feel sorry for my (ex) friend who uses 1&1, SUCKAAAAAAAAA lol. Never had a problem, sept going over my bandwidth and even putting “pirated” songs on the site so I could use them @ school which said “friend” downloaded them without ANYONES permission, but they were sympathetic about it and it was just the bandwidth anyway (cus I cant afford the paid hosting yet lol)