One example is that the website details that you can upgrade your account at any time. Turns out that is not actually true if you are on the basic plan. No documentation explains this. It took a couple calls and email to get that answer from staff.
When I expressed interest in moving to a higher plan I was quoted two different prices from two people.
They have been up consistently and are generally OK but their support and documentation needs to be tightened up and more consistent so users don’t waste time needlessly chasing down answers.
]]>Are you serious you have to be considering a lawsuit! For a simple problem that can be fixed in probably an hour tops. Act as if you have lost a ton of money. I am just appalled by comments like this, because people are so quick to get their lawyer and screw someone or a respectable company.
I have had a VPS InMotion account for 2 years and simply love it! They are always willing to help me and transferred a number of my sites with no problems at all. In fact, they even fixed a couple issues for me on some WordPress websites that had a doggy plugin installed.
I will be upgrading to a dedicated plan with them in a couple months. I would highly recommend InMotion hosting they are simply the best!
Garen
]]>my URL is www.baronet4Tibet.com of course the Chinese want it down.
]]>I called them and they suggested maybe it was because the credit card co had the wrong address (they don’t). So after three error messages I gave up and went to another hosting company. Only to have my credit card co call me to verify some suspicious activity – three transactions of the exact same amount to Inmotion. I then called them back only to have the guy tell me that the transaction never went through…promising me it won’t appear on my statement, we’ll see…
]]>I would recommend them highly.
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