Comments on: Ways to Create Web Hosting Problems https://www.hostingsthatsuck.com/ways-to-get-in-trouble-with-your-web-host/ Searching for Web Hosts that Suck the Least Tue, 30 Jul 2013 17:14:39 +0000 hourly 1 https://wordpress.org/?v=3.9.2 By: Vinay https://www.hostingsthatsuck.com/ways-to-get-in-trouble-with-your-web-host/comment-page-1/#comment-2509 Sat, 24 Oct 2009 10:27:17 +0000 https://www.hostingsthatsuck.com/?p=1021#comment-2509 Great post.

All hosting companies providing unlimited create problem when you try to use resources. It is best to NOT to register with these hosts.

]]> By: hostnine-customer https://www.hostingsthatsuck.com/ways-to-get-in-trouble-with-your-web-host/comment-page-1/#comment-2123 Wed, 05 Aug 2009 15:20:37 +0000 https://www.hostingsthatsuck.com/?p=1021#comment-2123 yeah, unfortunately ive had to deal with nick h as well. terrible customer serviceman.

-h9 customer

]]> By: F C https://www.hostingsthatsuck.com/ways-to-get-in-trouble-with-your-web-host/comment-page-1/#comment-1988 Mon, 22 Jun 2009 05:39:05 +0000 https://www.hostingsthatsuck.com/?p=1021#comment-1988 I never had problem uintill i contacted support, but only one guy NIK H seems to be not the best person to be working with this company forn no reason at all this guuy seems to hAVE A HUMP WHEN DEALING WITH CUSTOMERS AND THE RUDNESS IS JUST out of order and he disabled the supoprt system soon after, you can see the transcript below, i do not understand why they bother , if they do not like what they do, hope it does not cost my business or i will hit hard because i have hads idiots like this spoil it for me before and they had to pay the price indeed by having to dissolve their comapny after years just because of some people behaving likie a child. I coukldnt BEILIVE it

Chat Information Thank you for your interest in HostNine! Please wait while we find a sales operator to assist you today.

Chat Information You are now chatting with ‘Sales’

Sales: Hello! Thank you for contacting the HostNine Sales department. How may I assist you today?

f: hi i am trying to resolve aproblem wtith the permission , i submited a ticket but was told it was not possible to change a permision which had already benn changed by another administaor on my other domain script, i submited a ticket and just got a breif answer saying its not possible

Sales: We do not offer support via live chat.

Sales: You need to update your ticket.

f: i posted a ticket on 19 june with the same problem which was resolverd but somehow the current person says i t my problem, i am not gwetting straight or helpful replies and had problems with this persons coimmunication before

f: a jake kappen was able to reSolve the matter here is the copy;@node26 XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX This has been completed. thanks. Regards, Jake Kappen HostNine Support

Sales: We do not offer support via live chat.

Sales: You need to update your ticket.

f: i ma aksing for exactly the same for the script in file: /XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX. This is a potential security risk – please set the right user permissions on this file.

francis: is this nik h

Sales: Yes it is. We still do not offer support via live chat. You need to update your ticket.

f: why do you behave in such a way have you even listed to what i am saying to you, instead of wasting time with tikets only to get a limited response from you

f: have you understood my query

Sales: We do not offer support via live chat.

Sales: Since your only intention here is to argue with me, this chat is over.

Sales: You need to update your ticket as stated numerous times already.

Chat InformationChat session has ended.

Subject: [#OUO-134442]: PLEASE CHANGE PERMISSIONS
> Date: Sun, 21 Jun 2009 23:49:37 -0500
> CC:
> From: [email protected]
>
> Hello,
>
> I do apologize for my oversight. This issue has been fixed at this time, and I do apologize for my oversight earlier.
>
>
>
> Regards,
>
> Nick Hudson
> Billing Manager
> HostNine LLC
>
> Ticket Details
> ===================
> Ticket ID: OUO-134442
> Department: Managers
> Status: Closed

]]> By: Louis https://www.hostingsthatsuck.com/ways-to-get-in-trouble-with-your-web-host/comment-page-1/#comment-1141 Sat, 11 Apr 2009 07:16:30 +0000 https://www.hostingsthatsuck.com/?p=1021#comment-1141 Thanks for clarifying. Clearly, one must read and understand the TOS before signing up.

]]> By: admin https://www.hostingsthatsuck.com/ways-to-get-in-trouble-with-your-web-host/comment-page-1/#comment-1136 Sat, 11 Apr 2009 04:33:45 +0000 https://www.hostingsthatsuck.com/?p=1021#comment-1136

If you’re paying for unlimited storage, why would you not want to take advantage of that if your business has lots of CAD files, PDF’s, regulatory documents…

Read the provider’s TOS carefully before you plan to sign-up and use up the so called “unlimited storage” as infinity storage or a backup drive. Most of them will say “unlimited” is for web storage only. Is your CAD files, PDFs, or office files are to be shared on the web? If not, try something like Box.net for file storage or Carbonite for online backup.

I agree with you about these misleading “unlimited” advertising scheme. There should be a line between false advertising and otherwise acceptable “puffing”.

Energizer said this about their batteries – “It keeps going, and going, and going…” – you don’t really think they invented battery life with infinite life, do you? My wireless provider gives me “unlimited” free landline calls – does that mean I can start calling everyone in the phone directory and sell them my homemade cookies? We will soon accept the “unlimited” slogan as a norm since almost every provider is jumping on the bandwagon. If you insist on the few straight, limited but reliable providers, I highly recommend ICD Soft and Web Faction.

Three weeks down the road, you begin to realize that your hosting company isn’t going to be able to meet your requirements. What’s wrong with taking your domain name elsewhere and getting a refund?

When I said after a few days, I meant after 1 or 2 days, which is too short a time to decide if the host will meet your requirement or even the next hosting will meet your stringent requirement. Three weeks? I think that is fine provided you have researched and know that another hosting can provide what you need.

But getting the domain name for free is another story. Most providers will charge you the domain fee if you are taking it with you somewhere else. That is why I suggest you do not take the domain-for-life feature if you think a domain name is too important for you. Register the domain elsewhere instead. Godaddy or Dotster will do. You can move from host to host without worrying about your domain name. Another suggestion is to get a new hosting plan before canceling the one old one so you get less downtime.

]]> By: Louis https://www.hostingsthatsuck.com/ways-to-get-in-trouble-with-your-web-host/comment-page-1/#comment-1125 Fri, 10 Apr 2009 21:31:26 +0000 https://www.hostingsthatsuck.com/?p=1021#comment-1125 There are a couple of things I don’t get:

If you’re paying for unlimited storage, why would you not want to take advantage of that if your business has lots of CAD files, PDF’s, regulatory documents, research papers, documentary photographs and videos, etc? To have a hosting operation lure you with this feature and then want you to not use it seems disingenuous at best, misleading at worst.

Say you sign up for an unlimited storage and free domain for life account. You’ve done as much research as you can but you’re by no means an expert on web hosting. A lot of times all you have to go on is what the hosting company tells you in their marketing collateral. Three weeks down the road, you begin to realize that your hosting company isn’t going to be able to meet your requirements. What’s wrong with taking your domain name elsewhere and getting a refund?

]]> By: admin https://www.hostingsthatsuck.com/ways-to-get-in-trouble-with-your-web-host/comment-page-1/#comment-367 Fri, 13 Feb 2009 04:39:15 +0000 https://www.hostingsthatsuck.com/?p=1021#comment-367 I agree with you Brent if the issue is about communication. However, what I am trying to say is try not to be biased if you have to deal with somebody with different accent. Sometimes, communication is not the real issue.

]]> By: Brent https://www.hostingsthatsuck.com/ways-to-get-in-trouble-with-your-web-host/comment-page-1/#comment-331 Mon, 02 Feb 2009 05:06:11 +0000 https://www.hostingsthatsuck.com/?p=1021#comment-331 I realize that this list is a tongue in cheek statement, and everything is very well stated.
But issue #7 is a real issue.
If a customer can’t understand the tech support, and the tech has difficulty conveying his/her interpretation of American English to the customer; where is the savings for the company that is hiring the outsourced tech?
When the customer’s money is the life blood of the company (especially in this horrible economy), shouldn’t there be some sort of need to oblige the customer rather than the outsourced employee?

]]>